All Ontario organizations with one or more employees have compliance requirements under the Customer Service Standard. If your organization has 20 employees or more you must submit your accessibility compliance report by December 31, 2014.


Whether your organization is large or small, attracting every potential customer is essential to your business. Improving your services for customers with disabilities can help you increase your customer base and your bottom line.

Being accessible to customers with disabilities isn't just the right thing to do, it's also the law.

Through the Accessibility for Ontarians with Disabilities Act, 2005, the province is becoming more accessible for people with disabilities. Under the act, accessibility standards are being developed. These are the rules that Ontario businesses and organizations must follow to break down barriers for people with disabilities.


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Accessibility for Ontarians with Disabilities Act (AODA)